Quality Policy
Alex Rius Consultants puts a great effort to our work and seek to produce better outcomes for our clients, the public and the planet. Through our holistic approach we produce work of quality that improves the built environment and sets higher expectations for our industry.
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We aim to provide advice and design innovative solutions that are efficient, and resilient; that generate outcomes that exceed expectations, bring a high level of service to our clients, and support sustainable development.
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We will invest in advancing our design, digital and professional skills, and our strategic thinking.
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We will ensure that our employees are aware that their individual contribution is important to the overall success of the company and its commitment to quality.
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We are committed to achieving customer satisfaction by the use of quality procedures which will be operated to meet or exceed the requirements of ISO 9001.
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We are committed to building a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and expectations.
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We will drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.
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We will develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment.
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This Policy will be reviewed and approved annually by the Board. The Board will act to ensure that the aims set out in this policy are being achieved, while fulfilling applicable legal, regulatory, and other requirements.